Boston Amplifier, Inc provides
100% tested products on fully automated testing equipment especially
designed to test RF Products. On this web site you will find products,
user manuals and installing instructions. and also provides you
necessary procedure. of if any defective products you would like
to return for an exchange.
All Boston Amplifier products are tagged with serial
numbers coded by shipping dates and locations.
End User Return Procedure:-
If you are an end user, the procedure to return
or exchange the products is to make sure that the product is under
Warranty, by checking your purchase receipt date. If product is
out of Warranty, you may contact directly Boston Amplifier and obtain
RMA Number. Once the RMA number is issued you may packaged your
product in the secure box with the shipping label, posting RMA Number
on the shipping label and a small note mentioning the problem inside
the box with your contact phone number and return address. Upon
arrival of your defective product our qualified technician will
test your product and will determine the cause of the problem, the
outcome test result will determine that if the product is repairable
or it has been completely damaged (Beyond Repair). You will be notified
with the charges for repair and with outbound shipping or you may
have to purchase a new product if the product is beyond repairable.
All product will be shipped after repairable as is, no new items
will be added such as power cable, fuse, antenna wire and operating
manual.
Resellers Return Procedure:-
Product has to be under warranty. Call our customer
service representatives obtain RMA number and ship the product with
the packaging slip showing all serial numbers. All incoming defective
products are tested by a qualified technician to determine the cause
of the problem. All under Warranty Product will be repaired and
return to your company, store and distribution locations.
All product will be shipped after repairable as is, no new items
will be added such as power cable, fuse, antenna wire and operating
manual.
Stocking Distribution Return Procedure:-
Product has to be under warranty. All under warranty
products will be replaced by the distributors to the Resellers at
no cost. Stocking Distributor will not replace any end users defective
products. Call our customer service representatives obtain RMA number
and ship the product with the packaging slip showing all serial
numbers. All incoming defective products will be replaced immediately
without any delays. |
