Boston Amplifier

CUSTOMER SERVICE

User Manual's

Return Authorization

Warranty

Installation

Product Registration

All Boston Amplifier products have a two (2) years limited warranty which applies to all genuine Boston Amplifier Products to be fully serviceable and free from any defects in materials or workmanship after the date of purchase from Boston Amplifier. This warranty does not cover indirect, special, incidental, or consequential damages, loss of use, or labor expenses in uninstalling or installing any material or parts, whether arising out of breach of warranty, breach of contract, negligence, tort, or any other legal theory, even if Customers has been advised of the possibility thereof. or manufacturer seals have been removed, altered or the unit is tampered with or broken, or Product has water, snow, fire damage. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.

If a returned units or accessories are determined to have failed for any reasons other than defects in materials or workmanship within the scope of the warranty policy or if the applicable warranty has expired, then Customers or its recruit customers will be contacted for disposition.

Notes: Boston Amplifier is not responsible for any damage to other parts or personal or property injury and loss of money as a result of using any of our products or as a result of defective products.

1. Customers must obtain a Return Merchandise Authorization (RMA) number from Boston Amplifier to ship defective products back to Boston Amplifier. No RMA will be issued without a Serial Number. Boston Amplifier will not accept shipments that are inbound to Boston Amplifier and are freight collect shipments, and furthermore Boston Amplifier will not pay for but not limited to any inbound shipment charges, taxes, custom duties, and insurance charges from any carrier or customers. Customers will ship back defective products to Boston Amplifier at their own expenses.

2. All defective products must be under Boston Amplifier two (2) year limited warranty to receive warranty treatment. All defective products that are returned to Boston Amplifier and are under the two (2) year limited warranty will be repaired by Boston Amplifier at no charge. Once the product is repaired, Boston Amplifier will ship back to Customers in USA only via UPS Ground or US Post only. For international warranty returns, Customers need to pay the outbound shipping charges from Boston Amplifier, FOB Hawthorne, CA 90250 USA.

3. All defective products must be returned to Boston Amplifier with original packaging, if any items are not returned such as but not limited to: Antennas, Antenna Cables, Cables, AC Adapters, Power cables, Cigarette Adapters, then Boston Amplifier will be not be responsible of those items and the items mentioned here will not be tested with the returned item. Only items that are received by Boston Amplifier will be returned back to Customers after repair has been made.

4. All defective products will not be Replaced with New Products or Exchanged with other products from Boston Amplifier. NO Credit Memos will be issued for exchange of money. NO Invoice Amount Deductions are allowed, if so happened all agreements in place will be automatically canceled, and all future shipment will be halted and account will be put on COD (Cash On Delivery) or Payment advance method.

All defective RMA will be returned back to Customers within 10 working days after the receipt of receiving the defective products at Boston Amplifier factory Hawthorne, CA 90250 USA.