Boston Amplifier provides 100% tested products on fully automated testing equipment specifically designed to test RF products. On this web site, you will find products, user manuals, installing instructions, and warranty service information. All Boston Amplifier products are tagged with serial numbers.

End User Return Procedure:

If you are an end user, the procedure to return or exchange the products is to make sure that the product is under Warranty by checking your purchase receipt date. If product is out of Warranty, you may contact Boston Amplifier and obtain an Return Merchandise Authorization (RMA) Number. Once the RMA number is issued, you may pack the product in a secure box with the shipping label, posting the RMA Number on the shipping label and a small note mentioning the problem inside the box with your contact phone number and return address. Upon arrival of your defective product our qualified technicians will test your product and will determine the cause of the problem, the outcome test result will determine that if the product is repairable or it has been completely damaged (Beyond Repair). You will be notified with the charges (if the product is out of Warranty) for repair and with outbound shipping or you may have to purchase a new product if the product is beyond repairable. All product will be shipped after repairs as is, no new items will be added such as power cable, antenna, fuse, antenna wire and operating manual.

Dealer & Reseller Return Procedure:

Product has to be under warranty. Call our customer service representatives to obtain a RMA number and ship the product with the packaging slip showing all serial numbers. All incoming defective products are tested by a qualified technicians to determine the cause of the problem. All product under Warranty will be repaired and returned to your company, store, and distribution locations. All product will be shipped after repairs as is, no new items will be added such as power cable, antenna, fuse, antenna wire and operating manual.

Distributor Return Procedure:

Product has to be under warranty. All products under warranty will be replaced by the distributors to the dealers and/or resellers at no cost. Distributor will not replace any end users defective products. Call our customer service representatives to obtain a RMA number and ship the product with the packaging slip showing all serial numbers. All incoming defective products will be repaired immediately without any delays.

For Customer Service, send us an email: service@bostonamplifier.com